Frequently Asked Questions (FAQ)
Dshop FAQs
Q: Where is the item located?
A: All our products are stored in local warehouses across Australia, ensuring quick and reliable nationwide delivery—so you can start enjoying your purchases sooner!
Q: How long does delivery take?
A: Most orders ship from local Australian warehouses within one business day. Delivery typically takes 1–6 business days, depending on your location. Expedited shipping options are available for faster delivery.
Q: What payment options do you accept?
A: We accept all major payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Afterpay, and Zip. Enjoy flexible payments with our convenient "buy now, pay later" options. Rest assured, all transactions are processed securely.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a tracking number via email for real-time shipment monitoring. You can also log in to your Dshop account to view your order history and track current orders.
Q: How much does delivery cost?
A: Delivery costs vary based on your location and the items in your order. We offer discounted postage rates to help you save! To see your exact delivery fee, add items to your cart and enter your address at checkout.
Q: Are prices in AUD?
A: Yes, all our prices are in Australian dollars (AUD) and include GST. We’re proudly Australian owned and operated, so you can shop with confidence!
Q: Is there a warranty on products?
A: Yes! All Dshop products include an Australian warranty, providing complete peace of mind.
For warranty claims, simply contact our Customer Care team.
Q: How can I contact customer support?
A: Our friendly Customer Care team is here for you from early morning until midnight, ready to assist with anything you need.
Your happiness matters to us, we’re always here to make your experience amazing!
Q: Can I modify or cancel my order after purchase?
A: Absolutely! You can update or cancel your order directly from your Dshop account within one hour of purchase, before it ships. After this window, your order moves quickly to our warehouse for fast delivery. But don’t worry—if you need assistance, we’re always here for you!
Q: Do you offer discounts?
A: Absolutely! Sign up for our newsletter to receive exclusive offers, discount vouchers and seasonal promotions. Take advantage of our "Buy More, Save More" deals and follow us on social media for flash sales and limited-time specials!
Q: How does Dshop offer such low prices?
A: By cutting out the middlemen! We work directly with manufacturers to secure factory-direct deals, allowing us to pass the savings directly to you. Our efficient operations ensure you get high-quality products at unbeatable prices.
Q: What is your return policy?
A: Your satisfaction is our top priority! If your purchase isn’t quite right, we offer a simple, hassle-free return policy. Our friendly Customer Care team is always here to guide you every step of the way and make the return process easy.
Q: Are your products eco-friendly?
A: Absolutely. At Dshop, sustainability is a core value. Many of our products are crafted from eco-friendly materials, and we continuously seek new ways to reduce our environmental footprint, such as implementing recyclable packaging and energy-efficient delivery solutions. Thank you for supporting our commitment to a more sustainable future.